Train-the-Trainer on “SME Customer Advocacy and Business Plan Analysis for Bank Practitioners”

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Using the Train-the-Trainer approach, this training programme was developed and conducted by Ali Sabet, TL, with the support of Mr. Mohammad Iqbal Hossain, JSTE. The training programme was specifically designed to understand the objectives, content and purpose of a business plan from a lenders point of view, and how it is used as ToT SME customer 1a management tool, both by the lender and the borrower.

In particular, this four-day training programme focused on the specificity of lending, specifically consolidate the knowledge of how to build a classic business plan for an enterprise, especially for SME; develop practical skills in analysing economic phenomena occurring in business operations of banks clients and their exposition in financial statements – to optimise the risk of banking products offered to those clients; acquire the skill of rapid interpretation of company’s reports and fast evaluation of their economic condition; gain a practical knowledge in the area of data collection; and upgrade the skills in conveying lending information to potential customers and providing information support for loan disbursement, recovery, and other banking services.

The 1st phase (session) of this four-day training course was delivered from 15 to 19 March 2015, with 26 trainees from commercial banks, Bangladesh Bank and designated faculty members of BBTA. Upon the completion of the 1st phase, 14 trainees were selected as potential trainers who went through a comprehensive train-the-trainer during the 2nd phase of the course which took place from 12th to 16th April 2015. After having gone through the 2nd phase, the 14 selected trainers, took turn in delivering their assigned topics in the 3rd phase (session) of the course, under the supervision and facilitation of Ali Sabet, LT, and Mr. Mr. Mohammad Iqbal Hossain, JSTE, which was attended by 24 officials of Bangladesh Bank, from 26th to 30th April 2015.

Upon completion of the roll-out phase of this four-day training programme, this course has also become part of the annual training schedule of BBTA.